RETURN, REFUND AND CANCELLATION POLICY
Effective Date: July 1, 2026
1. Introduction
This Return, Refund and Cancellation Policy explains how refund, return, cancellation, and booking-related requests are handled when you use the My Prime Travel website.
My Prime Travel helps users discover and access travel services, accommodation, transportation, tours, activities, visa-related assistance, insurance, and other services offered by independent third-party businesses and service providers.
In many cases, My Prime Travel acts as an affiliate, referral, advertising, or information platform. When you select a service, you may be redirected to a third-party website or connected directly with an independent service provider to complete your reservation or purchase.
2. Purchases Made Through Third-Party Providers
When you purchase, reserve, or request a service directly from a third-party provider:
The transaction is between you and the third-party provider.
The provider’s own refund, cancellation, exchange, and return policies apply.
My Prime Travel does not control the provider’s prices, availability, booking conditions, cancellation fees, or refund decisions.
My Prime Travel is not responsible for processing or issuing refunds for payments made directly to a third-party provider.
Any questions or disputes concerning the service must first be directed to the provider that received your payment.
Before completing a transaction, you should carefully review the provider’s terms, cancellation rules, refund conditions, and other applicable policies.
3. Services Purchased Directly From My Prime Travel
Where My Prime Travel clearly identifies itself as the direct seller or service provider and accepts payment directly from you, the cancellation and refund terms displayed during checkout, on the service page, or in your booking confirmation will apply.
Unless otherwise stated in writing, service fees, consultation fees, processing fees, administrative fees, and work already performed may be non-refundable.
4. Travel Bookings and Reservations
Travel-related services may include flights, hotels, tours, vacation packages, transportation, activities, travel insurance, and other reservations.
Refund and cancellation eligibility may depend on:
The airline, hotel, tour operator, or service provider’s policy.
The type of ticket, room, package, or reservation purchased.
The time remaining before the scheduled service.
Whether the booking was marked as refundable, partially refundable, or non-refundable.
Any cancellation, processing, or administrative fees.
Special promotional or discounted booking conditions.
Some travel reservations may be non-refundable immediately after confirmation. Other reservations may only be refundable when cancelled within a specific period.
5. Physical Returns
My Prime Travel primarily connects users with services rather than selling physical goods. Therefore, traditional product returns may not apply to most transactions made through the website.
Where a third-party provider sells physical products, all product returns, exchanges, damaged-item claims, and refund requests must be handled according to that provider’s return policy.
6. Digital Products and Completed Services
Digital products, downloadable materials, electronic documents, consultations, processing services, completed bookings, and services that have already started or been fully delivered may not be refundable unless:
The service was not provided as described;
A refund is required by applicable law; or
The provider’s policy specifically allows a refund.
Refunds will not normally be issued because a user changed their mind after a digital product was accessed or after a service was completed.
7. Visa, Passport and Immigration-Related Services
Government fees, embassy fees, consular fees, biometric fees, appointment fees, courier charges, translation fees, and other third-party costs are generally subject to the policies of the relevant government agency or service provider.
Payment for visa or immigration assistance does not guarantee that an application will be approved. Decisions are made solely by the relevant government, embassy, consulate, immigration authority, or authorized agency.
Fees for work already completed, document review, consultation, application preparation, or processing may be non-refundable.
8. Affiliate Links and Commissions
Some links displayed on My Prime Travel may be affiliate links. My Prime Travel may receive a commission when you visit a provider’s website or purchase a service through such a link.
The receipt of an affiliate commission does not make My Prime Travel the seller, merchant, travel operator, or service provider. It also does not give My Prime Travel control over the provider’s refund or cancellation decisions.
Affiliate commissions do not normally increase the price you pay unless otherwise disclosed.
9. How to Request a Refund or Cancellation
For purchases completed on a third-party website, contact the provider using the information contained in your booking confirmation, receipt, invoice, or account with that provider.
Your request should include:
Your full name;
Your booking or order number;
The name of the service provider;
The date of purchase;
The amount paid;
The service date;
The reason for the refund or cancellation request; and
Relevant receipts, confirmation emails, or supporting documents.
If you are unable to identify or contact the provider, you may contact My Prime Travel through the website’s Contact page. We may provide reasonable assistance in locating the provider’s customer-service information, but we cannot guarantee that the provider will approve a refund.
10. Refund Processing Time
Refund processing times are determined by the provider, payment processor, bank, or card issuer responsible for the transaction.
Approved refunds may take several business days to appear in your account. International payments and certain payment methods may require additional processing time.
My Prime Travel is not responsible for delays caused by banks, card issuers, payment processors, travel providers, or other third parties.
11. Booking Errors and Incorrect Information
Users are responsible for reviewing all booking details before making payment, including:
Passenger or customer names;
Travel dates;
Destination details;
Contact information;
Passport information;
Service selections; and
Payment information.
Refunds may not be available for errors made by the user, including incorrect names, dates, destinations, passport information, or other booking details.
Contact the relevant provider immediately after discovering an error. Correction or rebooking charges may apply.
12. Provider Cancellations
If a provider cancels a service, changes a schedule, becomes unavailable, or fails to provide the purchased service, the provider’s cancellation and refund policy will apply.
Depending on the provider’s terms, you may be offered:
A full refund;
A partial refund;
A replacement service;
A travel credit;
A voucher; or
A rescheduled booking.
My Prime Travel does not guarantee that a particular remedy will be offered by the provider.
13. No-Shows and Late Arrivals
Users who fail to attend a scheduled service, arrive late, miss a flight, miss a tour, or fail to provide required documents may not be eligible for a refund.
No-show charges and rescheduling rules are determined by the relevant provider.
14. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, users should first contact the business that received the payment and allow a reasonable opportunity for the matter to be resolved.
My Prime Travel should not be named in a payment dispute where the payment was processed and received by an independent third-party provider.
Submitting a false, misleading, or fraudulent chargeback may result in the suspension of access to the website and may be reported to the relevant payment provider or authority.
15. Service Information and Availability
My Prime Travel makes reasonable efforts to display accurate information. However, third-party service prices, descriptions, availability, schedules, conditions, and refund policies may change without notice.
The final information shown by the provider before payment should be reviewed carefully, as it will normally control your transaction.
16. Exceptions Required by Law
Nothing in this policy is intended to limit any refund, cancellation, or consumer protection rights that cannot legally be excluded under the laws applicable to you.
Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
17. Changes to This Policy
My Prime Travel may update this Return, Refund and Cancellation Policy to reflect changes to the website, services, providers, business operations, or legal requirements.
The updated version will be published on the website with a revised effective date. Your continued use of the website after an update means that you acknowledge the revised policy.
18. Contact Us
For questions about this policy or assistance identifying a third-party service provider, please contact My Prime Travel through the Contact page on the website.
Please remember that My Prime Travel may not be able to approve, process, or guarantee a refund for payments made directly to an independent provider.
