Effective Date: July 1, 2026
Website: https://myprimetravel.com
1. Introduction
This Payment Policy explains how payments, prices, refunds, commissions, and payment-related disputes are handled when you use the My Prime Travel website.
My Prime Travel is an affiliate and online referral platform that helps users discover and access services offered by independent businesses and service providers. When you select a service through our website, you may be redirected or connected directly to the relevant provider to complete your booking or purchase.
By using My Prime Travel, following an affiliate link, submitting a booking request, or making a payment through any payment option available on the website, you agree to this Payment Policy.
2. Our Role
My Prime Travel primarily acts as an intermediary between users and independent service providers.
Unless otherwise clearly stated during checkout:
My Prime Travel does not directly provide the advertised travel or related services.
The service provider is responsible for delivering the service.
The service provider may be responsible for processing your payment.
The service provider’s payment, cancellation, refund, and dispute policies may apply to your transaction.
My Prime Travel is not the merchant of record for payments processed directly by a third-party provider.
Any contract for the delivery of a service is generally between the user and the selected service provider.
3. Prices and Availability
Prices displayed on My Prime Travel may be supplied by third-party businesses and may change without prior notice.
The final price may depend on factors such as:
Availability;
Travel dates;
Number of travellers or guests;
Location;
Taxes and government charges;
Booking or service fees;
Currency conversion;
Optional upgrades;
Baggage or transportation charges; and
Additional terms imposed by the service provider.
The final and binding price will be the amount shown by the service provider before the user confirms the purchase.
My Prime Travel does not guarantee that every displayed price, discount, promotion, or service will remain available.
4. Payments Made to Third-Party Providers
When you are redirected to a third-party website or payment page, your payment is made directly to that business or its payment processor.
The third-party provider is responsible for:
Accepting or rejecting the payment;
Issuing payment confirmations and receipts;
Protecting the payment information submitted on its platform;
Processing cancellations and refunds;
Handling payment disputes; and
Providing the purchased service.
Users should review the provider’s terms, payment policy, refund policy, privacy policy, and cancellation conditions before completing a transaction.
My Prime Travel is not responsible for payment errors, unauthorized charges, failed refunds, service cancellations, or disputes arising from payments processed outside the My Prime Travel website.
5. Payments Processed Through My Prime Travel
In certain cases, My Prime Travel may allow users to pay a booking fee, service fee, subscription fee, reservation deposit, or other amount directly through the website.
Where My Prime Travel processes a payment, the following conditions apply:
The total amount payable will be displayed before the payment is confirmed.
The user must provide complete and accurate billing information.
The user confirms that they are authorized to use the selected payment method.
A booking is not confirmed until payment has been successfully processed and confirmation has been issued.
My Prime Travel may use an independent payment processor to complete the transaction.
Additional identity or payment verification may be required to prevent fraud.
My Prime Travel may reject, suspend, or cancel a transaction that appears unauthorized, fraudulent, suspicious, or incomplete.
The payment page or checkout confirmation will indicate whether the payment is being collected by My Prime Travel or by a third-party service provider.
6. Accepted Payment Methods
Available payment methods may vary depending on the user’s location, the selected service, the service provider, and the payment processor.
Payment methods may include:
Credit or debit cards;
Bank transfers;
Mobile money;
Electronic wallets;
Online payment platforms; or
Other approved payment options displayed during checkout.
Displaying a payment method does not guarantee that every transaction will be accepted. Payment authorization remains subject to the rules of the relevant bank, card issuer, mobile money operator, or payment processor.
7. Currency and Conversion Fees
Prices may be displayed or charged in different currencies.
Where a user pays in a currency different from the currency of the service:
The user’s bank or payment provider may apply a currency conversion rate.
Foreign transaction or conversion fees may apply.
The final amount charged may differ slightly from the amount initially displayed.
My Prime Travel is not responsible for exchange rates or fees imposed by banks, card issuers, mobile money operators, or payment processors.
8. Taxes and Additional Charges
The listed price may not always include every applicable tax, government charge, booking fee, resort fee, service charge, delivery fee, visa fee, insurance charge, or other additional cost.
Any known mandatory charges should be disclosed before the user confirms payment. However, certain fees may be imposed separately by governments, airports, hotels, transportation companies, financial institutions, or other third parties.
Users are responsible for reviewing the final price and all applicable charges before completing a transaction.
9. Affiliate Commissions
My Prime Travel may receive an affiliate commission, referral fee, advertising fee, or other compensation when a user follows a link from our website and completes a booking or purchase with a third-party provider.
Unless otherwise stated, this affiliate compensation does not create an additional charge for the user.
Affiliate relationships do not transfer responsibility for the quality, availability, safety, legality, or delivery of the service from the provider to My Prime Travel.
The inclusion of a business or service on the website does not guarantee or represent that My Prime Travel controls that provider.
10. Booking and Payment Confirmation
A payment submission does not automatically guarantee that a service has been successfully booked.
A booking is considered confirmed only when the user receives a confirmation message, booking reference, receipt, ticket, or confirmation email from My Prime Travel or the relevant service provider.
Users are responsible for checking that all information shown in the confirmation is correct, including:
Names;
Dates;
Destinations;
Number of travellers;
Selected services;
Contact details; and
Payment amount.
Any error should be reported immediately to the business that issued the confirmation.
11. Cancellations and Refunds
Cancellation and refund eligibility depends on the terms of the relevant service provider.
Services may be:
Fully refundable;
Partially refundable;
Non-refundable;
Refundable only before a stated deadline; or
Subject to cancellation or administrative fees.
Users must review the applicable cancellation and refund terms before completing payment.
Where payment was made directly to a third-party provider, all refund requests must normally be submitted directly to that provider.
Where payment was collected directly by My Prime Travel, the user may submit a refund request through the contact options available on the website. Any refund will remain subject to the conditions shown during booking and the terms of the relevant provider.
Affiliate commissions, referral fees, completed administrative services, payment-processing fees, and certain booking fees may be non-refundable where permitted by law and clearly disclosed before payment.
12. Refund Processing Time
Approved refunds will generally be returned through the original payment method.
The time required for the refund to appear may depend on the bank, card issuer, mobile money operator, payment processor, or service provider.
My Prime Travel cannot control delays caused by external financial institutions or third-party providers.
13. Failed, Declined, or Pending Payments
A payment may be declined, delayed, or remain pending because of:
Insufficient funds;
Incorrect billing information;
Security restrictions;
Bank authorization requirements;
Transaction limits;
Internet or technical problems;
Payment processor outages; or
Suspected fraudulent activity.
Users should contact their bank or payment provider when a payment is declined but funds appear to have been deducted.
A pending transaction does not necessarily mean that a booking has been confirmed.
14. Duplicate or Incorrect Charges
Users who believe they have been charged more than once or charged an incorrect amount should first verify their payment statement and booking confirmation.
The user should then contact the business that processed the payment and provide:
The booking reference;
The payment date;
The amount charged;
The payment method used; and
Supporting payment evidence.
Where My Prime Travel processed the payment, users may contact us through the website for assistance.
15. Unauthorized Transactions
Users must promptly report any suspected unauthorized payment to their bank, card issuer, mobile money operator, or payment provider.
Users should also notify My Prime Travel where the transaction appears to be connected to the website.
My Prime Travel may suspend an account, cancel a transaction, request additional verification, or cooperate with payment providers and lawful authorities when fraud or unauthorized activity is suspected.
16. Chargebacks and Payment Disputes
Before initiating a chargeback, users should first contact the business that processed the payment and allow a reasonable opportunity for the issue to be resolved.
Submitting a dishonest, misleading, or fraudulent chargeback may result in:
Cancellation of the booking;
Suspension of the user’s account;
Recovery of outstanding amounts;
Restriction from using the website; or
Other lawful action.
Nothing in this section limits a user’s legal right to dispute a genuinely unauthorized or incorrect transaction.
17. Payment Security
My Prime Travel may use reputable third-party payment processors to process transactions securely.
My Prime Travel does not guarantee that online payment systems will always be completely free from errors, interruptions, security threats, or unauthorized activity.
Users are responsible for protecting their account credentials, payment devices, passwords, and verification codes. Users should never send sensitive card details, passwords, or one-time verification codes through unsecured messages.
18. Third-Party Websites
My Prime Travel may contain links to websites operated by independent businesses.
We do not control the payment systems, security practices, content, terms, prices, availability, or refund procedures of those websites.
Accessing and using a third-party website is at the user’s discretion and is subject to that provider’s policies and terms.
19. Promotions and Discount Codes
Promotions, coupons, referral discounts, and special offers may be subject to additional conditions, including:
Expiration dates;
Service restrictions;
Minimum purchase requirements;
Location restrictions;
Limited availability; and
One-time-use conditions.
Promotional offers cannot be exchanged for cash unless required by law. My Prime Travel or the relevant provider may withdraw or correct a promotion where it was published in error, used fraudulently, or made unavailable by the provider.
20. Changes to This Payment Policy
My Prime Travel may update this Payment Policy to reflect changes to our services, payment options, affiliate relationships, business practices, or legal obligations.
The updated version will be published on this website with a revised effective date. Continued use of the website after an update means that the user accepts the revised policy.
21. Contact Us
Questions, complaints, or payment-related concerns may be submitted through the contact information or contact form available at:
Website: https://myprimetravel.com
When contacting us about a payment, please provide the relevant booking reference, transaction date, amount, provider name, and a description of the issue. Do not send complete bank card numbers, passwords, PINs, or verification codes.
